AKINWUNMI AKINYEMI

Developed and maintained complex Salesforce solutions, including custom Apex classes, Lightning Web Components, and Visualforce pages, to extend platform functionality for subscriber management and sales workflows.

Administered and configured the Salesforce platform, managing user profiles, roles, permission sets, page layouts, custom objects, fields, and validation rules to support evolving business requirements.

Built robust REST and SOAP API integrations between Salesforce and MTN's billing, provisioning, and ERP systems, significantly reducing manual data reconciliation across teams.

Automated repetitive workflows across sales and customer service teams using Flow Builder, Process Builder, and Apex triggers, saving meaningful hours of manual work weekly.

Designed and maintained custom dashboards and analytical reports for senior management, sales leadership, and finance teams, enabling data-driven decisions on subscriber growth, revenue performance, and customer satisfaction metrics.

Managed Salesforce release and deployment activities, enforcing code review standards and version control discipline across development, UAT, and production environments.

Owned platform security across the organization, including field-level security, sharing rules, and org-wide defaults, ensuring alignment with MTN's data governance policies and Nigeria's NDPR requirements.

Managed release and deployment processes, reducing deployment time by 60% and achieving a 99.9% deployment success rate through automated testing and validation processes.

Implemented API integrations for several payment gateways and integrated multiple payment providers with Salesforce, maintaining industry compliance with zero production incidents.

Established Git-based version control and branching strategies across development, UAT, and production environments, cutting merge conflicts by 75% and enabling parallel development workflows.

Mentored junior developers on Salesforce coding standards, release management, and platform governance through regular code reviews and hands-on training sessions.

Advised clients on solution design, integration architecture, and technical tradeoffs, translating complex platform capabilities into actionable options for stakeholders.

Worked within clients' existing CRM frameworks to improve data visibility and reporting, building custom dashboards for sales, finance, and operations teams.

Developed and customized Salesforce applications using Apex, Visualforce, and Lightning components to meet diverse client requirements.

Collaborated with stakeholders to gather requirements and provide expert consultation on Salesforce solutions, ensuring alignment with business objectives.

Designed and implemented workflows, approval processes, validation rules, and automation to optimize business processes, enhancing operational efficiency.

Troubleshot and resolved issues, providing optimal solutions for performance and functionality improvements across various client projects.

Identified client requirements for technical and commercial solutions, delivering customized solutions and implementing software technical upgrades and services.